Refund policy

Returns, Refunds, Stock Availability and Shipping Policy

Stock Availability and Alternative Items

We work hard to keep our stock levels accurate. However, due to system updates, warehouse processing times, supplier updates, or stock synchronisation delays, there may occasionally be an issue where an item becomes unavailable after an order has been placed.

If there is any issue with the availability of a figure in your order, we will contact you by email before making any change to that item.

Where an item is unavailable, we may offer you the option to choose an alternative figure of similar value. You are not required to accept an alternative item.

If you do not want an alternative item, or if we cannot agree a suitable replacement, we will refund the unavailable item.

We will not substitute an unavailable item without your approval.

Partial Shipment and Out of Stock Items

If some items in your order are temporarily unavailable, we may continue processing and shipping the available items without delay.

In Stock Items

Items that are available will be processed and shipped as soon as possible in line with our standard shipping times.

Out of Stock Items

If an item in your order becomes unavailable due to a stock update, warehouse issue, supplier issue, or system synchronisation delay, we will contact you by email before making any change to that item.

We may offer you the option to choose a suitable alternative item of similar value. You are not required to accept an alternative item.

We will not substitute an unavailable item without your approval.

Partial Shipments

Your order may be shipped in more than one delivery. Available items will not normally be held while we are waiting for approval or instructions regarding unavailable items.

For example, if 18 out of 20 items are available, we may begin processing and shipping the 18 available items while contacting you about the remaining 2 unavailable items.

Response Window

If we contact you about an unavailable item and do not receive a response within 3 business days, we may automatically refund the unavailable item to your original payment method.

This helps avoid unnecessary delays to the rest of your order.

Additional Shipping Charges

You will not be charged extra shipping fees for split shipments caused by stock availability issues.

Refunds for Unavailable Items

If you do not want an alternative item, or if we do not receive a response within 3 business days, we will refund the unavailable item.

Any refund for an unavailable item will be issued to your original payment method. Please allow time for your bank, card provider, or payment provider to process the refund.

Shipping Times

Our standard shipping time is usually 10 to 14 business days.

Shipping times are estimates and may vary during busy periods, due to customs processing, courier delays, supplier processing, stock availability checks, or other circumstances outside our control.

If your order is delayed or there is an issue with fulfilment, please contact us at help@littleblockshop.co.uk and we will help review the status of your order.

Order Fulfilment and Cancellation Timing

Orders may begin processing before the fulfilment status, tracking number, or dispatch confirmation has updated on the website.

A lack of tracking information or a delayed website status update does not always mean that the order has not already entered fulfilment.

If you wish to cancel an order, please submit your request as soon as possible by contacting help@littleblockshop.co.uk.

We will review cancellation requests based on the actual fulfilment status of the order and any applicable consumer rights.

If an order has already been picked, packed, dispatched, or handed to the carrier, cancellation may no longer be possible.

If cancellation is no longer possible, eligible customers may still be able to request a return after delivery, subject to this policy and applicable legal rights.

Damaged, Faulty, Incorrect, or Missing Items

Please inspect your order when it arrives.

If an item is defective, damaged, incorrect, or missing from your order, please contact us as soon as possible at help@littleblockshop.co.uk with your order number and clear photos of the parcel, packaging, and items received.

We may ask for photos or further information so we can investigate the issue with our warehouse or delivery provider. We will always review genuine issues fairly and aim to resolve them as quickly as possible.

Returns

We want customers to be happy with their order. If you need to return an item, please contact us and we will guide you through the process.

We have a 14 day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, with any original packaging included where possible. You will also need your order confirmation, receipt, or proof of purchase.

To start a return, please contact us at help@littleblockshop.co.uk with your order number and the item or items you would like to return.

Once your return request is accepted, we will send you instructions on how and where to send your package. Please do not send items back without contacting us first, as returns sent without prior approval may not be accepted.

Return Shipping

Unless the item is faulty, damaged, incorrect, missing, or not as described, customers are responsible for the cost of return shipping.

For international returns, customers are responsible for return postage, customs charges, duties, taxes, and any other charges connected with returning the item. We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that are lost before reaching us.

If your item is faulty, damaged, incorrect, missing, or not as described, please contact us first so we can review the issue and help make it right.

Exchanges

The fastest way to get a different item is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

In some cases, if an item is unavailable before dispatch, we may contact you to offer an alternative item before refunding the unavailable item.

Exceptions and Non Returnable Items

Certain items cannot be returned, including:

Personalised or made to order items that have been created or altered specifically for you.

Gift cards.

Items that have been used, damaged after delivery, or returned incomplete.

Standard catalogue items, including custom style or compatible minifigures listed for general sale on our website, are not automatically treated as personalised unless they have been made or altered specifically for your order.

Sale items can be returned where required by your legal rights.

Nothing in this policy affects your statutory rights.

EU Right of Withdrawal

If you are a consumer in the European Union, you may have the right to withdraw from your order within 14 days of receiving your goods, without giving a reason.

You may request withdrawal before your order has been fulfilled, or within 14 days from the date the last item in your order is delivered.

To exercise your right of withdrawal, please contact us at help@littleblockshop.co.uk with your order number and confirmation that you wish to withdraw from the contract.

The right of withdrawal does not apply to goods made to your individual specifications or clearly personalised. This includes items customised with a customer provided name, image, logo, text, colour combination, design request, character concept, or other bespoke instruction.

Standard catalogue items, including custom style or compatible minifigures listed for general sale on our store, are not automatically treated as personalised unless they have been made or altered specifically for you.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank, card provider, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at help@littleblockshop.co.uk.